If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

We offer a 2-year warranty on all products from the date of purchase against manufacturing defects.A copy of the official receipt or warranty card must be presented when wishing to avail of repair or replacement.

Under the 2-year warranty, repairs and spare parts, if available upon request, are provided for free. World Traveller may, in its sole discretion, make any replacement.

The warranty covers the trolley system, logo, zipper puller, zipper, wheels, foot studs and handle. Coverage may vary depending on the collection.

All World Traveller products are covered by the2-year warranty. Check the item's description or ask our sales associate for more information.

Currently, World Traveller service centers are based within Metro Manila, Philippines. For further concerns, you may email worldtraveller.ph@primergrp.com

To claim your warranty, you will need to keep the original receipt or warranty card, otherwise we cannot fulfill a warranty claim. You may still have your item repaired at your own expense.

The cost depends on the degree of damage. Bring your damaged item to your nearest service center so our repair personnel can better evaluate your item. Remember to bring your official receipt or warranty card, if the product falls under the 2-year warranty.

Repair usually takes 3-4 weeks, depending on the availability of spare parts, degree of damage and the repair orders by other customers.

The airline has damaged my bag, what can I do?

Yes, but customer will shoulder cost for repair and spare parts.