If you find yourself uncertain about the most suitable size for your needs, we recommend consulting our size guides, located below the available sizes provided for each of our products.

We completely understand, we change our minds too! Unfortunately, once an order is placed, we currently are unable to modify or cancel it at this time. We are actively working towards introducing a cancellation window in the future.

In case the item(s) don't meet your expectations, you can exchange them for a preferred style or request a refund. We'd like to remind you that domestic return shipping is free.

We offer a five-year warranty from date of purchase. Any defect in workmanship and materials will be repaired or, if necessary, replaced for free, provided that the defect is not caused by unreasonable use, improper care, negligence, or normal wear and tear.

The warranty covers the trolley system, logo, zipper puller, zipper, wheels, foot studs, and handle. The extent of coverage may differ depending on the specific collection.

All World Traveller products is supported by a five-year warranty. For more specific information, kindly consult the item's description or reach out to our sales associates. Additionally, you can direct your inquiries to customercare@primergrp.com for further assistance.

At present, World Traveller service centers are located within the Metro Manila area in the Philippines. If you have any additional concerns or inquiries, please don't hesitate to reach out via email at worldtraveller.ph@primergrp.com.

To avail of the warranty, it's essential to retain the original receipt or warranty card. Without the receipt, we won't be able to honour a warranty claim. Alternatively, you have the option to arrange and cover the expenses for repairing your item independently.

The repair cost varies depending on the extent of damage. We recommend bringing your damaged item to the nearest service center, where our repair experts can assess it more accurately. Don't forget to bring your official receipt or warranty card, especially if your product is covered by the 5-year warranty.

The repair process typically spans 3-4 weeks, influenced by factors such as spare part availability, the extent of damage, and the volume of repair orders from other customers.

Certainly, however, the customer will be responsible for covering the expenses associated with repairs and spare parts.