Frequently Asked Questions

Let us take some things of your mind for a seamless transaction and travel experience.

How can we help?



What size should I buy?

If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

Shipping, Returns & Exchanges

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

Warranty/Services and Repair

How long does your warranty cover?

We offer a 2-year warranty on all products from the date of purchase against manufacturing defects.A copy of the official receipt or warranty card must be presented when wishing to avail of repair or replacement.

Under the 2-year warranty, repairs and spare parts, if available upon request, are provided for free. World Traveller may, in its sole discretion, make any replacement.

Scope of Warranty (wheels, zipper etc)

The warranty covers the trolley system, logo, zipper puller, zipper, wheels, foot studs and handle. Coverage may vary depending on the collection.

Does your warranty cover all items?

All World Traveller products are covered by the2-year warranty. Check the item's description or ask our sales associate for more information.

Do you have international service centers?

Currently, World Traveller service centers are based within Metro Manila, Philippines. For further concerns, you may email

I lost my receipt. Will my luggage still be considered under warranty?

To claim your warranty, you will need to keep the original receipt or warranty card, otherwise we cannot fulfill a warranty claim. You may still have your item repaired at your own expense.

How much am I going to pay for repair?

The cost depends on the degree of damage. Bring your damaged item to your nearest service center so our repair personnel can better evaluate your item. Remember to bring your official receipt or warranty card, if the product falls under the 2-year warranty.

How long will it take to get my item fixed?

Repair usually takes 3-4 weeks, depending on the availability of spare parts, degree of damage and the repair orders by other customers.

The airline has damaged my bag, what can I do?

The airline has damaged my bag, what can I do?

Can you accept items for repair that are not covered by warranty?

Yes, but customer will shoulder cost for repair and spare parts.

In cases that you have any after-sales inquiries, you may get in touch with our representatives in the following service centers:


Corporate Ave., Filinvest 2nd Level Festival Supermall, Alabang, Muntinlupa city
Tel: 8478 6084


1st Level Shangri-la Plaza Mall Ortigas Centre, Mandaluyong City
Tel: 7621 5843


2nd Level Power Plant Mall Rockwell Center, Makati City
Tel: 7901 1325


Trinoma Mall, North Ave Cor Mindanao Ave, Quezon City, 1105 Metro Manila, 2nd Level TriNoma Mall, Quezon City
Tel: 7916 7223 to 24

You may also send your inquiries to

Get in touch

Have questions about your order, or a general enquiry?