FAQ
Shipping Info
When will my orders be processed?
- For Cash on Delivery, the order will be processed as soon as the order has been placed.
- For Credit/Debit Cards, e -Wallets, and Billease we will process your order once payment has been confirmed.
How do you ship my orders?
We partner with reliable third-party logistics providers, including J&T, 2GO, and Ninjavan, to ensure timely and secure delivery of your orders.
Standard Delivery:
- NCR: 3 days
- Luzon: 5 days
- VisMin: 9 days
Estimate delivery times are to be used as a guide only.
There might be a delay in receiving your orders during sale events, special holidays, and inclement weather.
What are your shipping rates?
Shipping rates vary depending on the number of items as well as the shipping location. You can check the shipping rates on the shopping bag summary.
How can I track my order?
You can monitor your shipment's progress by visiting our Tracking Page. Simply enter your order number and the email address used at checkout to see the latest updates.
Warranty/Services and Repair
How long does your warranty cover?
We offer a five-year warranty from date of purchase. Any defect in workmanship and materials will be repaired or, if necessary, replaced for free, provided that the defect is not caused by unreasonable use, improper care, negligence, or normal wear and tear.
Scope of Warranty (wheels, zipper etc)
The warranty covers the trolley system, logo, zipper puller, zipper, wheels, foot studs, and handle. The extent of coverage may differ depending on the specific collection.
Does your warranty cover all items?
All World Traveller products is supported by a five-year warranty. For more specific information, kindly consult the item's description or reach out to our sales associates. Additionally, you can direct your inquiries to customercare@primergrp.com for further assistance.
Do you have international service centers?
At present, World Traveller service centers are located within the Metro Manila area in the Philippines. If you have any additional concerns or inquiries, please don't hesitate to reach out via email at worldtraveller.ph@primergrp.com.
I lost my receipt. Will my luggage still be considered under warranty?
To avail of the warranty, it's essential to retain the original receipt or warranty card. Without the receipt, we won't be able to honour a warranty claim. Alternatively, you have the option to arrange and cover the expenses for repairing your item independently.
How much am I going to pay for repair?
The repair cost varies depending on the extent of damage. We recommend bringing your damaged item to the nearest service center, where our repair experts can assess it more accurately. Don't forget to bring your official receipt or warranty card, especially if your product is covered by the 5-year warranty.
How long will it take to get my item fixed?
The repair process typically spans 3-4 weeks, influenced by factors such as spare part availability, the extent of damage, and the volume of repair orders from other customers.
Can you accept items for repair that are not covered by warranty?
Certainly, however, the customer will be responsible for covering the expenses associated with repairs and spare parts.
Return
All items sold at World Traveller PH go through our quality control procedures. We inspect every item before it is shipped, and all goods shipped are fully insured in case of loss or damage.
However, there are times when the merchandise is damaged, defective, or incorrectly shipped.
If this is the case:
- Kindly reach out to us using the chat icon located in the lower right-hand corner of the screen outlining the reason for your return, together with pictures of the merchandise and your Order Reference Number within 30 days upon receipt of items.
- Our customer service team will review your request and will provide the return instructions upon confirmation of your request.
- Once we receive the item/s, we will refund the amount of the total value of the purchased merchandise in the form of Store Credits that will be valid for one (1) year.
- If your courier has the option, we highly recommend that you insure the items, when returning, as it will be your responsibility to take reasonable care of the goods and will be liable for any damage to them until we receive them at our operations center. In case of dispute, we also recommend for you to retain the proof of sending.
- If the items shipped are defective or different from the ones you ordered, we will be shouldering the cost of all shipping fees incurred as well. All merchandise for return must be in original condition and in their original packaging.
Visit The Travel Club Repair Hub for your bag and luggage concerns. To initiate the process, kindly submit your repair request at https://thetravelclub.ph/aftersales-inquiry. You may also reach out through the official social media pages of @worldtravellerglobal.
