Frequently Asked Questions

Let us take some things of your mind for a seamless transaction and travel experience.

How can we help?



What size should I buy?

If you find yourself uncertain about the most suitable size for your needs, we recommend consulting our size guides, located below the available sizes provided for each of our products.

Can I cancel my order?

We completely understand, we change our minds too! Unfortunately, once an order is placed, we currently are unable to modify or cancel it at this time. We are actively working towards introducing a cancellation window in the future.

In case the item(s) don't meet your expectations, you can exchange them for a preferred style or request a refund. We'd like to remind you that domestic return shipping is free.

Shipping, Returns & Exchanges

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

What is the shipping policy?

After placing your order, you'll receive a confirmation email acknowledging its receipt by our fulfilment team. Upon fulfilment, you'll receive an email notification containing your tracking details. Please be aware that shipping fees are non-refundable for returns.

Do you ship overseas?

Yes, we provide worldwide shipping. Shipping charges will be applicable and will be included during the checkout process.

Warranty/Services and Repair

How long does your warranty cover?

We offer a five-year warranty from date of purchase. Any defect in workmanship and materials will be repaired or, if necessary, replaced for free, provided that the defect is not caused by unreasonable use, improper care, negligence, or normal wear and tear.

Scope of Warranty (wheels, zipper etc)

The warranty covers the trolley system, logo, zipper puller, zipper, wheels, foot studs, and handle. The extent of coverage may differ depending on the specific collection.

Does your warranty cover all items?

All World Traveller products is supported by a five-year warranty. For more specific information, kindly consult the item's description or reach out to our sales associates. Additionally, you can direct your inquiries to for further assistance.

Do you have international service centers?

At present, World Traveller service centers are located within the Metro Manila area in the Philippines. If you have any additional concerns or inquiries, please don't hesitate to reach out via email at

I lost my receipt. Will my luggage still be considered under warranty?

To avail of the warranty, it's essential to retain the original receipt or warranty card. Without the receipt, we won't be able to honour a warranty claim. Alternatively, you have the option to arrange and cover the expenses for repairing your item independently.

How much am I going to pay for repair?

The repair cost varies depending on the extent of damage. We recommend bringing your damaged item to the nearest service center, where our repair experts can assess it more accurately. Don't forget to bring your official receipt or warranty card, especially if your product is covered by the 5-year warranty.

How long will it take to get my item fixed?

The repair process typically spans 3-4 weeks, influenced by factors such as spare part availability, the extent of damage, and the volume of repair orders from other customers.

Can you accept items for repair that are not covered by warranty?

Certainly, however, the customer will be responsible for covering the expenses associated with repairs and spare parts.

Visit The Travel Club Repair Hub for your bag and luggage concerns. To initiate the process, kindly submit your repair request at You may also reach out through the official social media pages of @worldtravellerglobal.

Get in touch

Have questions about your order, or a general enquiry?